Coordinator, Operations & Logistics

The Coordinator, Operations & Logistics role will be responsible for leading the supply chain & operations team in overseeing the order, inventory, and fulfillme­­­nt lifecycle, taking special consideration to consistently improve the overall customer experience. The Coordinator,Operation & Logistics reports to the Chief Operating Officer and will playa key role in helping to execute and maintain established end-to-end eCommerce processes.
Responsibilities:

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·      Oversee the daily monitoring of inventory & fulfillmentmetrics, including order volume and operational bandwidth
·      Develop and maintain strong relationships withMainfactor Inc.’s ecommerce supply chain network and 3PL fulfillment partners
·      Establish a strong understanding of the detailedprocess and end-to-end contributors required to bring an eCommerce project tolife and through execution
·      Work closely with partners, includingwarehouses, to streamline communication and drive process and quality
·      Cultivate a proficient understanding of theplatforms and tools used in the order life cycle, including: OMS, IMS, WMS,Sales Platforms, and Project Management tools
·      Work cross-functionally to drive integrationbetween Customer Service, Store Management, and Order Management teams, withthe aim to deliver on overall company goals
·      Implement and supervise shipping rate cardsacross 50+ ecommerce store fronts, ensuring proper fees are collected to coverfulfillment expenses
·      Support the upkeep of the inbound shipmenttracking system by ensuring the board is regularly updated and monitoring toguarantee all incoming shipments are properly documented and tracked
·      Coordinate and submit client complimentaryorders, provide timely communication of tracking details, and proactivelymonitor delivery status to ensure successful receipt
·      Contribute in regular meetings to communicateproject statuses, identify any potential bottlenecks, and continuously manageexpectations

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Qualifications:
·      1-2 years experience within ecommerce, supplychain, operations, or relevant logistics position
·      A self-starter who is keen to identifyopportunities for operational improvement and process documentation
·      Experience working cross-functionally withinterdependent departments
·      Excellent verbal and written communicationskills, with the ability to adjust as needed
·      Excellent troubleshooting, analytical, andproblem-solving skills
·      Extremely detail-oriented and highly organized
·      Easily adjusts to shifting priorities
·      Trustworthy with sensitive information
·      Demonstrated leadership ability andinitiative
·      Proactive and extremely collaborative with otherteam members
·      A focus on data analytics— problem solving,analytical reasoning and Excel proficiency
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For questions or to apply, please email your resume and cover letter to: jobs (at) mainfactor.com
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Mainfactor is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please message us directly through Indeed.
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Mainfactor does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Mainfactor employees or any other organization location. Mainfactor is not responsible for any agency fees related to unsolicited resumes.
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