E-Commerce & Merchandise Manager

Founded in 2020, and backed by venture capital and strategic investors, Mainfactor is an e-commerce-as-a-service company offering a comprehensive platform for an array of D2C shops. With our roots in the entertainment business, we build, operate, and grow direct-to-consumer businesses with creators, artists and brands.

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Mainfactor is seeking a full time e-commerce manager to build, market and manage e-commerce shops for our artists and brands.

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The E-Commerce and Merchandise Manager is an incredibly important, cross-functional role that involves managing and overseeing e-commerce and merchandise businesses for Mainfactor Clients and partners. The duties and responsibilities include but are not limited to: 

Overview:

• Lead manager on Mainfactor owned, operated and managed shops (including Shopify, Amazon, Google Shopping, Social Commerce, and other stores as applicable), tours, events, and products, including the management of existing shops and products and the launch of new stores and products, and tours
• Coordinating with clients, vendors, third parties, and internal departments
• Managing store setup, launch, and management processes and systems, working collaboratively with team members to continually update and refine the systems
• Proactively planning, proposing, and strategizing new merchandise, e-commerce, and marketing initiatives
• Execution of shop, tour, and applicable marketing requirements

Specific Tasks:

• Site and product merchandising 
• Coordination with vendors, warehouses and other suppliers to create products
• Coordinating with internal employees and third party designers to design products
• Sourcing new products 
• Managing the production of merchandise and products and arranging for the shipment of those goods to specified warehouses, events, and other locations
• Forecasting sales and product/inventory needs, and re-ordering products as needed
• Oversight of inventory management and systems to ensure stock is replenished accordingly
• Shipping rate oversight and management 
• Coordinate and oversee customer service and order management specific to managed stores, products, and client needs
• Manage one-off product and shipping requests
• Periodic reporting and analysis for marketing and operations
• Oversight and management of all tour and event merchandise initiatives
• Tracking all expenses for client settlements and the applicable bill back processes
• Execution of store launches, product launches, store updates, and product updates
• Execution of digital marketing initiatives 
• Work to expand the company’s partnerships with key vendors, clients, and other third parties
• Work with marketing to grow revenue and spend efficiently to drive sales
• Work with marketing to acquire customers and data
• Source and oversee integration of new e-commerce technologies to improve upon company’s stack for e-commerce, marketing, and operations
• Solving customer concerns and customer service issues in coordination with the customer service team

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Your manager and the company may assign additional duties and tasks to you as applicable based on the needs of the business.

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Requirements:

• 2-5 years of experience managing e-commerce stores

• Attention to detail

• Entrepreneurial mind-set, self-starter, does not need to be micro-managed

• Great communicator and writer

• Organizational skills, ability to multi-task

• Able to manage short timelines with high impact

• Shopify, Photoshop, graphic design skills a plus

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For questions or to apply, please email your resume and cover letter to: jobs (at) mainfactor.com

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Mainfactor is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please message us directly through Indeed.

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Mainfactor does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Mainfactor employees or any other organization location. Mainfactor is not responsible for any agency fees related to unsolicited resumes.

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